Delivery
We offer free UK shipping on orders over £29 to Mainland UK. Postage is with Royal Mail 2nd Class
I pick, pack and ship everything myself by hand. So from time to time there maybe a small delay in shipping. I will always aim to dispatch the next working day following your order. Please allow 3-4 working days for delivery, excluding processing times (1-2 days).
If you have an specific requests regarding the timings of your delivery please email me at team@muni.london
Return
All of our products are hand made in the UK with the upmost care and attention.
Hope that you enjoy our products as much as we enjoyed making it. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:
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You must inform us of your intention to return the goods to us in writing within 14 days of receiving the goods by sending an email to team@muni.london with a Subject heading of “Order Return”. Please include your Order ID in this email and clearly state your reasons for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.
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You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return.
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You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the address we provide you.
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You are responsible for the return shipping cost(s) as well as resending the parcel, and it is non-refundable
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We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.